Privacy Policy

Effective Date: 01/3/2025

FRC Tax Services LLC

• A. Introduction

FRC Tax Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

• B. Information We Collect
• a) Personal Information:

When provided voluntarily by individuals, we may collect personal information such as names, addresses, email addresses, and phone numbers.

• b) Non-Personal Information:

For statistical purposes, we may also collect non-personal information such as browser type, operating system, and IP address.

• C. How We Use Your Information

We may use the collected information for purposes, including but not limited to:

• a) Providing and personalizing our services.
• b) Processing transactions and delivering products.
• c) Sending periodic emails related to your files or inquiries.

For Mobile Information see “SMS Terms and Conditions”

• D. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as set forth in this Privacy Policy.

• a) Third-Party Service Providers:

We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

• b) Legal Compliance:

We may disclose information when required by law or in response to lawful requests by public authorities

• E. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. You can control cookies through your browser settings.

• F. Your Choices

You have the right to access, correct, or delete your personal information. To do so, please contact us at [email protected].

• G. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.

• H. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the website.

SMS Terms and Conditions

1. Introduction

FRC Tax Services LLC may disclose Personal Data and other information as follows:

• Third Parties that Help Provide the Messaging Service:We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
• Additional Disclosures:– Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties..

2. Purpose of SMS Notifications

Our SMS notifications are designed to:

• Remind you of your scheduled visits.
• Inform you of upcoming services, payment reminders, and other essential notifications related to FRC Tax Services.

3. Opt-In and Consent

By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS, MMS) from us regarding your scheduled visits, service updates, offers, and other important notifications. Consent is not required to make any purchase from us. Message frequency may vary, but you can generally expect to receive between 1-5 messages per week.

4. Opt-Out Instructions

Your consent to receive automated texts is entirely voluntary. You may opt-out at any time:

• To stop receiving messages, reply “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to any SMS message from us.
• You may also email us at [email protected] with your opt-out request.
• After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

5. Help and Support

If you are experiencing issues with our SMS notifications or need assistance, you can:

• Reply with the keyword “HELP” to any message.
• Email us directly at [email protected].

6. Message and Data Rates

Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text plan or data rates.

7. Privacy and Data Security

We value your privacy and are committed to protecting your personal information. Your data will be used solely for the purposes described in this policy, such as managing your service appointments, processing payments, and ensuring proper communication regarding your services.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with third parties only as required by law, for billing and payment processing, or to fulfill our contractual obligations.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

9. Compliance with Regulations

We comply with all relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Our practices ensure that you can easily manage your preferences, and we provide clear instructions for opting in or out of our SMS notifications.

10. Indemnification

You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including claims under the TCPA or any state law equivalents, arising from your voluntary provision of a telephone number that is not owned by you and/or your failure to notify us of any changes to your mobile telephone number.

11. Participation Requirements

To participate in our SMS notifications service, you must:

• Be 18 years of age or older.
• Own a wireless device capable of two-way messaging.
• Be a subscriber to a wireless service with text messaging capabilities. Please note that not all mobile carriers support this service.

12. Dispute Resolution and Arbitration

By using our SMS notifications service, you agree to resolve any disputes with us on an individual basis and not as part of any class or representative action. You waive your right to a trial by jury and agree that any claims will be resolved through final and binding arbitration. If you do not agree to these terms, please do not participate in the service.

13. Miscellaneous

You warrant and represent that you have the necessary rights, power, and authority to agree to these Terms and Conditions and that your participation in this service does not violate any other contract or obligation. If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

We reserve the right to modify these Terms and Conditions at any time. Any updates will be communicated to you via SMS or email, and your continued participation in the service constitutes acceptance of the modified terms.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: (863) 9263-8052
• Mailing Address: 4700 Millenia Blvd, Suite 500, Orlando, FL

15. Full Privacy Policy

This is the detailed information on how we collect, use, and protect your data, as part of our full Privacy Policy.